FAQs

What is it Ace?

Ace Paris is a French luxury house specializing in luxury luggage and leather goods founded and designed by the founder L.


Where are Ace products made?

Our parts are made from the highest quality materials, design and workmanship. The majority of Ace products are manufactured in our workshops in France. In keeping with our responsible purchasing ethic, we are constantly looking for more sustainable materials and manufacturing processes to develop products that have a lesser impact on the environment, while respecting our commitment to superior craftsmanship and quality, and totally disavowing the exploitation of underage workers.


What does pre-order mean?

Each piece is unique and is subject to a very meticulous expertise from our teams. Pre-ordering allows us to preserve the quality of each product and to be able to offer you an unforgettable experience. Pre-ordering means that each piece will be sent on the date provided for this purpose, available in the description of each Ace piece.


What are the products available for purchase on Aceparis.fr ?

Aceparis.fr offers many products from our different collections: bags, accessories. Each product carries one of the following mentions: Available, Pre-order. Products available immediately upon purchase will be delivered with the following delivery times: within 3 to 5 days. And the pre-order products will be available according to the date provided for this purpose in the description.


What are the shipping times for your parts?

Each product is marked with one of the following phrases: Available, Pre-order. Products available immediately upon purchase will be delivered with the following delivery times: within 3 to 5 days. And pre-order products will be available according to the date provided for this purpose in the description.


How do I return and get my money back?

We invite you to read our "Refunds and Returns" page to learn more about our returns policy.


What should I do if an item is unavailable?

If an item or a size that you have selected is not available for purchase on Aceparis.fr, we invite you to contact us at aceparisofficial@aceparis.fr in order to be able to meet your expectations as soon as possible.


I didn't receive my order why?

A problem with the Post Office? Parcel lost, broken, destroyed? With our secure delivery, Ace will take care of the litigation for you. Customer satisfaction is our priority. We don't send the fault back to the carrier and let you "fend for yourself". We assume full responsibility by immediately sending you a new package at our expense. Do not hesitate to contact us by email at aceparisofficial@aceparis.fr: our team will do its utmost to meet your expectations.


How secure is my data?

The safety of our users is our top priority and we are redoubling our efforts to ensure your safety. The "HTTPS" present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of the merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and to protect you against hackers and identity theft. Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and which is added to the "http" protocol on the website in the address bar.


How can I be sure that the product I receive is authentic? Does Ace guarantee the authenticity of all Products sold on Aceparis.fr?

Ace products are made from the highest quality materials, design and workmanship. "Made in France" is an integral part of the essence of the Ace house. It is a cultural approach, a know-how that has been developed through one of the world's most sought-after luxury fashion brands. Ace products are not known enough to be counterfeit, so don't worry for the moment. 


We guarantee the authenticity of all products purchased on aceparis.fr. If you wish to report counterfeits or suspicious websites, please send an email to aceparisofficial@aceparis.fr, providing as much information as possible about the products or the website.