FAQs

What is it Ace?

Ace Paris is a French luxury house specializing in luxury card holders and accessories. It was founded by the designer "L" in 2019.


Where are Ace products made?

The pieces of the Ace house are manufactured in our workshops in France from noble and meticulously chosen materials. In keeping with our responsible purchasing ethic, we constantly seek more sustainable materials and manufacturing processes to develop products that have less impact on the environment, while maintaining our commitment to superior craftsmanship and quality, and fully disavowing the exploitation of underage workers.



What are the products available for purchase on Aceparis.fr ?

The Ace Paris universe evolves each season with the arrival of new ideas and inspirations. The company offers a wide range of card holders of different types that will satisfy all your desires. We also offer a wide selection of hand-rolled silk squares with signature designs.


When will I receive my order?

Ace Paris favors the singular track and avoids any overproduction in order to reduce its environmental impact and in accordance with our responsible purchasing ethics. The estimated delivery time starts when your order is shipped, not when it is placed. Ace products are manufactured only after order. Thus after purchase the delivery time including the manufacturing of the part is estimated between 7 to 10 working days.


Where do you deliver?

We deliver worldwide.


How to return and be refunded?

We invite you to read our refund and exchanges pages to learn about our return policy. And for any other questions, we invite you to contact us HERE


What should I do if an item is unavailable?

If an item or a size you have selected is not available for purchase on Aceparis.fr, we invite you to contact us at aceparisofficial@aceparis.fr so that we can meet your expectations as soon as possible.


I didn't receive my order why?

A problem with the Post Office? Parcel lost, broken, destroyed? With our secure delivery, Ace will take care of the litigation for you. Customer satisfaction is our priority. We don't send the fault back to the carrier and let you "fend for yourself". We assume full responsibility by immediately sending you a new package at our expense. Do not hesitate to contact us by email at aceparisofficial@aceparis.fr: our team will do its utmost to meet your expectations.


How secure is my data?

The safety of our users is our top priority and we are redoubling our efforts to ensure your safety. The "HTTPS" present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of the merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and to protect you against hackers and identity theft. Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and which is added to the "http" protocol on the website in the address bar.


How can I be sure that the product I receive is authentic? Does Ace guarantee the authenticity of all Products sold on Aceparis.fr?

Ace Paris products are made from the highest quality materials and know-how. The "Made in France" is an integral part of the essence of the Ace house. Each piece manufactured and sold is archived and delivered with a certificate of authenticity. As a result, we certify the authenticity of every piece sold on aceparis.com. For now, Ace products are not known to be counterfeit, so don't worry!


We guarantee the authenticity of all products purchased on aceparis.fr. If you wish to report counterfeits or suspicious websites, please send an email to aceparisofficial@aceparis.fr, providing as much information as possible about the products or the website. 

If you wish to report counterfeit products or suspicious websites, please send an email to aceparisofficial@aceparis.fr, providing as much information as possible about the products or the website.